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To start shipping, you will need the PocketTrucks app for Intra city(Local) delivery, it is free and available in Android play store and You need website for intercity(Outstation) delivery.

Use the app to(Only For Local delivery):

  • Sign up as user.
  • Take a photo of the items you want to send and add the parcel details.
  • Request a pickup now / pick up later service.
  • Choose a price quote of your choice.
  • Complete the payment process.
  • The driver will arrive within the estimated time to take care of the rest.
  • You can track your parcel in real time from pick up to delivery, receive notifications all the way, in-app call feature to speak to driver.
  • Payment methods (Debit, Credit, E-wallet credit facility (subject to approval) Automatic billing and invoicing.

Use the website to:

  • Sign up as user.
  • Add the parcel details.
  • Request a instant/Best quote.
  • Choose a price quote of your choice.
  • Complete the payment process.
  • The driver will arrive within the estimated time to take care of the rest.
  • You can track your parcel in real time from pick up to delivery, receive notifications all the way, in-app call feature to speak to driver.
  • Payment methods (Debit, Credit, E-wallet credit facility (subject to approval) Automatic billing and invoicing.

PocketTrucks can be used in variety of ways based on Individual /business users, examples are:

  • Small, Medium and large parcels/items.
  • Returning purchases
  • Furniture or office relocation
  • Moving household goods
  • National shipments
  • Grocery shipment
  • Electronic items shipments
  • Industrial shipment
  • E-Commerce material Shipment
  • Vegetables Supply
  • Cold chain service

After requesting a pickup on the PocketTrucks app, your Driver will arrive at your pickup location and help you haul your items to a specified drop-off location. Our Drivers are not only there to transport your items, it is the responsibility of the PocketTrucks driver to act as a helping hand to the user/Customer whenever required.

The PocketTrucks app is completely cashless, making it easy-to-use and hassle-free. Simply pay at the time of requesting the vehicle. The algorithm that calculates the transaction cost is based on local driver/transport partner price quote.

If it’s a Local Delivery, when your driver "Accepts" your request, you will see the Driver name, photo, and picture of their truck, making it easy to recognize them when they arrive at the pickup location. There will also be a "Call" option with your driver after the driver accepts your request.

If its Intercity delivery, you will get the information from the transport partner and their company info and contact details for further communication about shipment.

If items are misplaced, damaged, or stolen all through during shipment or a haul, we recommend emailing us at support@pockettrucks.com. This should be done without delay and we shall be able to contact you as quickly as possible to go over the process. If you are concerned that an item has been stolen, we advise contacting the police and submitting a file as early. For further information about insurance policy, kindly head over to “Terms of Insurance”.

The PocketTrucks app was designed as an alternative to neighbourhood movers for on-demand hauling and shifting of your items, not yourself. Consequently, that is precisely what our coverage insurance for you is geared towards. Any Driver, who transports a customer/user in the course of the transaction, is doing so absolutely under their very own risk. This is not a service that PocketTrucks provides. This breaches your settlement with PocketTrucks. Please use your great judgment and proceed with warning earlier than getting in the vehicle with some other person.

If all PocketTrucks drivers are unavailable, you may be placed into a queue. You shall get through the booking once you progress in the queue.

No Packaging facilities, Driver can only take the initiative of transporting the Goods/Items from one Point of Location to another point of Location.

PocketTrucks will not send the following items either because they are prohibited by law or do not meet the Terms of Service:

  • Cash and currency, live animals, firearms, tobacco products and illegal drugs.
  • Live insects
  • Hazardous waste, including, but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.
  • Dangerous goods, hazardous goods or combustible materials, including, but not limited to asbestos, compressed gases (aerosol, certain perfumes), dry ice, flammable materials, poisons, lithium batteries, irritants or controlled substances
  • Waste or garbage for disposal
  • Shipments that require us to obtain a local, state or central license for their transportation
  • Shipments or commodities that are prohibited by applicable local, state or central
  • law.
  • Shipments that may cause damage or delay to equipment, personnel or other shipments

You can easily cancel the order you have made by selecting the order which you want to cancel in order history.

All cancellations made 15 mins after the booking will incur a cancellation fee that can range from Rs. 500-1500 based on the truck type or based on any specific contractual agreement that we may have with the shipper. Cancelling two bookings after driver allocation in a day may temporarily block your account for a period of 24 hours. Your account will be activated automatically post that. Figures mentions are subject to change.

The PocketTrucks app is technically operational 24/7, but our help hotline is open from 9AM- 6PM IST, 6 days a week. You may email us at support@PocketTrucks.com or call us at +91-7829006000.

Under GST, transporters should carry an e-way Bill when moving goods from one place to another when certain conditions are satisfied. Please note that,

E-way bill will be generated when there is a movement of goods in a vehicle/ conveyance of value more than Rs. 50,000(either each Invoice or in (aggregate of all Invoices in a vehicle/ Conveyance)

  • In relation to a ‘supply’
  • For reasons other than a ‘supply’ ( say a return)
  • Due to inward ‘supply’ from an unregistered person
  • For this purpose, a supply may be either of the following:
  • A supply made for a consideration (payment) in the course of business
  • A supply made for a consideration (payment) which may not be in the course of business
  • A supply without consideration (without payment) In simpler terms, the term ‘supply’ usually means a:
  • Sale – sale of goods and payment made
  • Transfer – branch transfers for instance
  • Barter/Exchange – where the payment is by goods instead of in money

Therefore, e-way Bills must be generated on the common portal for all these types of movements. For certain specified Goods, the e-way bill needs to be generated mandatorily even if the Value of the consignment of Goods is less than Rest. 50,000:

  • Inter-State movement of Goods by the Principal to the Job-worker by Principal/ registered Job-worker,
  • Inter-State Transport of Handicraft goods by a dealer exempted from GST registration

We generally do not refund any amounts received from you for any services delivered through the PocketTrucks Platform. However, in cases of erroneous transactions and other similar exceptional cases, you can write to us at support@pockettrucks.com with all the relevant details, and we shall consider any refund on a case-to-case basis, at our sole discretion.

Please submit the Details or contact us at support@pockettrucks.com if you would like to contact us about partnership opportunities with PocketTrucks

If customers have any questions or need any clarification on the process of shifting and local delivery service, they could always email PocketTrucks at support@pockettrucks.com and we'll keep in touch our valued customers as soon as possible.

Intercity(Out Station)

The following are the list of documents needed to become a PocketTrucks Driver.

Vehicle related documents:

  • RC book,
  • Fitness certificate,
  • Insurance,
  • Pollution Control

Owner/Driver documents:

  • Driving License,
  • PAN card,
  • Bank Details,
  • Address Proof.

We realize the importance of safety as life is precious for all of us and our families. Hence, safety is considered as the top priority at PocketTrucks. We provide valid auto-insurance policies for all of our PocketTrucks Drivers.

Intra-city(Local):

Being a Driver is easy! Head over to the Driver application page, fill it out, and our Executives will be in touch shortly to go over the process. You can also fill out a Driver application in the side menu of your Android app by selecting the document mode.

As a PocketTrucks driver, your main responsibilities will be to pick up the user's Product/Parcel and deliver the Parcel to the specified drop off location, as providing extra moving help by loading and unloading the Parcel’s if necessary.

Vehicle related documents: RC book, Fitness certificate, Insurance, Pollution Control Owner/Driver documents: Driving License, PAN card, Bank Details, Address Proof.

Safety is our first priority at PocketTrucks and we understand that your safety is most important. All of our PocketTrucks drivers are covered under their own valid auto insurance policies.

When a user requests a pickup, the Driver will receive a notification for a pickup request on their Android Phone.Drivers are required to enter the best possible shipping quote. If the customer accept the quote,then the driver will get the order details for shipment.Driver need to click “accept" and then be prompted to make their way to the pickup location.

However, if you are unable to perform the haul or move that is requested, you can simply ignore the request and the next Driver will receive the pickup notification. All active drivers will receive a push notification when a new transaction is available. These requests will be sent via push notifications.

After each transaction, you'll be subject to a rating from the user/Customer. Driver with too low of a rating could be subject to dismissal from PocketTrucks. Driver ratings can change with every transaction.

Each Driver is insured under their own automotive insurance policy. Therefore, if a claim needs to be made, it must be done so with their own insurance company. If you have any additional questions or concerns, you can contact support@pockettrucks.com

With PocketTrucks, all drivers should make their own schedule. We encourage being logged in as often as possible so you receive more pickups! Pickups will be available all day, but the hours are subject to change.

Any driver, who transports a user during the transaction, is doing so completely under their own personal insurance and liability. This is not a service that PocketTrucks provides and that Driver can be subject to dismissal from the PocketTrucks platform.

At PocketTrucks, we believe in paying a person, not a large moving company or external delivery service. Therefore, our PocketTrucks driver keeps 70-80% of all the transaction fees. The transaction price is calculated using an algorithm, which includes the time of the haul and the distance between the pickup and drop-off locations, as well as other variables. Payment for the shipment done by the driver before 5 pm will be made on the same day & payment for the shipment done by the driver after 5 pm will be made on very next day.

HELP CENTER

Need assistance? We’re happy to help, reach us out through the appropriate channels below.

customer-service

CUSTOMER SUPPORT

For support with your bookings and other queries, email us at support@pockettrucks.com or call us on +91-7829006000

direction-sign

OUR OFFICE ADDRESS

#3095,10th Block.Janapriya Heavens, Allalasandra,Yelahanka ,560065